Micronotes.ai delivers cloud-based digital engagement solutions to financial institutions that want to start conversations, develop relationships, and build trust with new and existing customers and members.
Founded by tech entrepreneurs from MIT, the company’s fast, automated, cloud-based solutions apply machine learning to customer data to improve engagement and dialogue to effectively sell more financial services through the digital service channels and beyond. Privately held, Micronotes is based in Boston.
A rapidly growing number of financial institutions rely on Micronotes to engage with their digital banking users. AI-enabled bankers can do things that were impossible only a few years ago, including:
- Leverage 100% of bank-held data for targeting
- Interview up to 20% of digital users monthly
- Validate 100% of the leads sent to the front lines
- End-users train targeting models to reduce errors
- Market to only in-market or high propensity users
Devon Kinkead, CEO & Founder
Devon founded Micronotes and serves as the company’s chief executive. In 2005, he sold his first technology startup company, Extraction Systems, to Entegris and was invited to head one of its leading lines of business. Devon grew the $85 million business unit sales at 18% above industry growth and brought 20% of sales to the operating profit line.
He holds 16 patents and has authored dozens of articles for leading publications. Devon earned a master’s degree in management from the Massachusetts Institute of Technology (MIT) Sloan School of Management, and a bachelor’s degree in biology/chemistry from Pitzer College. Devon’s life compass is set for competence, promise-keeping and compassion. He is reasonably fluent in French and Cape Verdean.
Christian Klacko, COO & Cofounder
Christian is cofounder of Micronotes and the company’s chief operating officer. In his career, he has strategically implemented sales, marketing and business development functions across multiple verticals. Christian has been on the founding team of three successful early stage high-tech startups, including Nextel International and Akamai Technologies.
As head of international business development, he grew Akamai’s operations into 65 countries. Christian earned a master’s degree in management from the Massachusetts Institute of Technology (MIT) Sloan School of Management, an MBA in finance & investments from George Washington University, and a bachelor’s degree in economics & finance from the University of Scranton. A native of France, he is fluent in four languages.
Joe Heller, CFO
Joe is an experienced venture capital investor generating significant returns while investing in over 40 companies through his roles as Managing Director of NextLevel Venture Partners and Manager of the Kaufman Family Office. Joe is specifically skilled in sourcing deals, due diligence, contract negotiation and post investment work, including being an active board member for many companies. Joe was a Venture Partner for ABN AMRO’s Digital Impact Fund, a corporate venture arm of ABN AMRO.
Joe is also an operator of fintech and financial companies. Joe was the CEO of Ameracash Solutions, a payments company, which was sold successfully to Softgate Systems. Joe had a senior financial role with Arbor National Mortgage, a mortgage bank, which was sold to Bank of America. Prior to that Joe worked as an analyst for Morgan Stanley and was a Senior Accountant for Ernst & Young. Joe is a Certified Public Accountant and has an MBA in Finance from Fordham University and a BS in Accounting from Purdue University.
Board of Directors
Donald Layden, Jr.
Baird Venture Partners
National Bank Holdings Corporation
Mark A. Johnson
Cofounder & Managing Director
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Chairman Emeritus – Goodwin Law
Luis Perez-Breva, Ph.D.
MIT School of Engineering – Artificial Intelligence
President Sievewright & Associated, Former President @ Fiserv
Rebecca Taft, Ph.D.
MIT CSAIL, Cockroach Labs
Managing Partner – Radical Security