June 1, 2020
Category: News Releases
Micronotes.ai has helped participating banks start conversations, develop relationships, and build trust with their mobile and online banking customers in isolation due to the pandemic.
BOSTON, MA – June 01, 2020 – Micronotes.ai created the COVID-19 Goodwill Program to help large banks, community banks, and credit unions survive the unprecedented impact of COVID-19. Since it’s release in March 2020, the free software has been used by 48 banks to conduct 65,000 digital dialogs with their now 100% digital banking customers. The dialogs included questions about loans, PPP loans, refinancing, opening new accounts, and using online banking services.
The Program helped participating banks start conversations, develop relationships, and build trust with their mobile and online banking customers in isolation due to the pandemic. Topics of conversation included;
- COVID-19 impact on bank operations
- SBA-PPP loan applications and loan forgiveness
- Accessing mobile banking features
- Applying for loans
- Opening new accounts
- Investment advice
“We’re honored to do our part by making Micronotes.ai available to these 48 banks to help manage through this pandemic. We were able to get most of these new banks live in about two days, which, for enterprise banking software, may stand as its own record.” Said Devon Kinkead, founder, and CEO of Micronotes.
By engaging nearly one in five digital banking customers per month, Micronotes.ai validates predicted financial services needs. Micronotes.ai innovative approach to machine learning creates meaningful dialogues with the target audience to improve engagement metrics and connect online banking customers to digital resources and humans for fulfillment — whichever the user requests — and automatically learns from the interaction.