News Gives Free Software to 20 banks in 20 days to start conversations about COVID-19 banking

April 17, 2020


BOSTON, Mass — April 13, 2020 — The unprecedented impact of COVID-19 is sending shockwaves through the financial industry. To survive, large banks, community banks, and credit unions need to start conversations, develop relationships, and build trust with mobile and online banking customers now.

To help financial institutions and their customers/members get through this challenging period, created the COVID-19 Goodwill Program that provides free software to help banks and credit unions dialogue with their now 100% digital banking customers about banking and loan options.

Since the release in March, 20 banks have taken advantage of the program to start conversations around:

  • Relief Assistance
  • Here to Help
  • Fraud Prevention
  • Remote Banking
  • Payroll Protection Program

Since the pandemic started,’s clients have conducted over 20,000 digital dialogues with their banking customers to help them through the pandemic and economic fall-out. “We’re glad to be in a position to help digital banking customers get the information they need via text, email, or by phone to meet their banking and financial needs,” said Devon Kinkead, Micronotes CEO. “We’re here to help.”


By engaging nearly one in five digital banking customers per month, validates predicted financial services needs.’s innovative approach to machine learning creates meaningful dialogues with the target audience to improve engagement metrics and connect online banking customers to digital resources and humans for fulfillment — whichever the user requests — and automatically learns from the interaction.

50 Milk St., 16th Floor
Boston, MA 02109
Twitter | Linkedin