May 9, 2018
Category: News Releases
Tom Mezera brings strong record of building successful client relationships
to leader in AI-driven interview marketing
BOSTON—May 9, 2018—Micronotes, the leader in AI-driven interview marketing for financial institutions, announced today that Tom Mezera has joined the company as senior business development manager. Mezera, who has held senior positions at several leading financial technology companies, is responsible for identifying and pursuing business opportunities for Micronotes with the top financial institutions in the U.S.
Mezera has a long, successful record of helping financial institutions adopt new technologies to drive revenue growth and improve customer satisfaction. Most recently he was senior strategic account executive at D+H (now Finastra). He also held key positions with Hewlett-Packard, Wausau Financial Systems, Metavante Corp., and IBM.
“Micronotes is in a period of rapid growth and innovation, and Tom is the right person to bring the benefits of our portfolio to the largest financial institutions in the country,” said Christian Klacko, COO and cofounder of Micronotes. “Tom knows the right people and, more importantly, he knows how to work with them to identify their needs and help them use technology to gain a competitive advantage. He is a great fit for Micronotes as we expand our efforts to help more financial institutions deliver personalized engagement to their digital banking users.”
Klacko said in less than six months Micronotes has doubled the number of institutions that use the company’s unique machine-learning interview-marketing capabilities to engage with online users. Institutions that deploy Micronotes experience increased sales, reduced attrition, and a higher Net Promoter Score(R) (NPS(R))—a top indicator of user satisfaction, he noted.
Micronotes recently closed a round of venture funding that is helping to fuel its continuing momentum. “We are making significant investments in our team and our products that are enabling us to bring the benefits of our cloud-based, machine-learning solution to more financial institutions and their customers,” said Klacko.
“I have spent my career helping the country’s most successful financial institutions adopt cutting-edge solutions that enable them to run their business more profitably and efficiently, while enhancing customer engagement,” said Mezera. “Micronotes’ unique approach to helping banks and credit unions engage more effectively—and more profitably—with their digital banking users is one of the most valuable solutions I’ve seen. I’m excited to contribute to the long-term success of the company and our clients.”
Micronotes is the leader in AI-driven interview marketing for financial institutions. The company’s fast, automated and cloud-based digital interview platform applies machine learning to customer data to improve engagement and effectively cross-sell financial services through the digital service channels. Privately held, Micronotes is based in Boston. For more information visit: https://www.micronotes.com.