Be
The
First.

Be the first to know about customers’ or members’ unmet needs

Let’s face it, traditional banking is facing unprecedented threats from big-tech, fintech, and challenger banks. Banking providers that are the last to know, or never know about their own customers’/members’ life events and financial needs lose business every day, fail to deepen relationships, and place the entire customer base at constant risk of attrition.

Financial institutions running Micronotes are the first to know about unmet financial service needs, being in constant dialogue with customers and members.

By combining artificial intelligence with survey technology in the cloud, Micronotes asks personalized questions in the digital banking channels to discover unmet needs — driving engagement, product and e-service adoption, revenue and deposit growth.  In short, we drive deeper relationships that aren’t easily broken.

Solutions For:

solutions for large banks

Large Banks

Micronotes provides turn-key or functionally-driven API-based cross-sell solutions to help large financial institutions connect with their digital customers through the digital banking channels.

solutions for community banks

Community Banks

Micronotes provides turn-key cross-sell solutions that are pre-integrated to the most widely used mobile and online banking systems to help community banks leverage their service culture to level the playing field.

solutions for credit unions

Credit Unions

Micronotes provides turn-key member engagement solutions that are pre-integrated to the most widely used mobile and online banking systems to help credit unions leverage their member-focused culture to drive deeper relationships with members.

Learn More

We Are
Micronotes

Powered
By AI

 

Predict

Micronotes innovative approach to machine-learning creates meaningful dialogue with the target audience to improve engagement metrics.

Validate

Micronotes engages nearly one in five digital banking customers per month through discovery dialogue to validate predicted financial services needs.

Act & Learn

Micronotes connects online banking customers to digital resources and humans for fulfillment — whichever the user requests — and automatically learns from the interaction.

Learn More

Driven By
Engagement

Micronotes.ai delivers engagement and cross-sell results by asking mobile banking and online banking customers smart questions about life events that drive personal financial needs.

Defined By
Results

19%

Engagement

Financial Institutions can’t learn about unmet customer/member needs if they can’t engage them in dialogue. 19% of our clients’ mobile and online banking users take at least one interview in a typical 90-day period.

25%

Personalization

We are obsessed with asking digital banking users smart questions to convert analytics into a real understanding of individual customer needs. 25% of personalized offers are accepted following a dialogue in mobile and online banking in a typical 90-day period.

100%

Learning

Our clients leverage Micronotes’ machine learning to process the huge volume of bank-held, third-party, and customer/member response data to automatically improve targeting accuracy. Micronotes automatically processes 100% of these data into training data to machine-learn who to connect with next, about what. Our clients also use these downloadable propensity scores to run smarter, more effective email and direct mail campaigns.

Learn More

Whoa! Congrats @pioneerbank with a world-class Net Promoter Score of 67! Sentiment analysis reveals some very happy customers reporting friendly, helpful staff. Pioneer is first to know about customer needs & sentiment with over 1,450 customers interviewed in Dec. #ai #fintech

Traditional banking faces unprecedented threats from big-tech, fintech, and challenger banks. Banks that are the last to know, or never know about their own customers’ lives & financial needs lose business every day, increasing attrition risk. https://micronotes.ai/ #AI #fintech

After increasing the interest rate for members on over $7MM in savings, @VisionsFCU is now the first to know about unmet member needs for cash during the holiday season. Personal, human, member-focused, better banking from Visions FCU! #ai,#fintech, #banking

Follow Us

Contact Us

Request a Demo