Be the first to know about customers’ or members’ unmet needs
Let’s face it, traditional banking is facing unprecedented threats from big-tech, fintech, and challenger banks. Banking providers that are the last to know, or never know about their own customers’/members’ life events and financial needs lose business every day, fail to deepen relationships, and place the entire customer base at constant risk of attrition.
Financial institutions running Micronotes are the first to know about unmet financial service needs, being in constant dialogue with customers and members.
By combining artificial intelligence with survey technology in the cloud, Micronotes asks personalized questions in the digital banking channels to discover unmet needs — driving engagement, product and e-service adoption, revenue and deposit growth. In short, we drive deeper relationships that aren’t easily broken.
Micronotes provides turn-key or functionally-driven API-based cross-sell solutions to help large financial institutions connect with their digital customers through the digital banking channels.
Micronotes provides turn-key cross-sell solutions that are pre-integrated to the most widely used mobile and online banking systems to help community banks leverage their service culture to level the playing field.
Micronotes provides turn-key member engagement solutions that are pre-integrated to the most widely used mobile and online banking systems to help credit unions leverage their member-focused culture to drive deeper relationships with members.
Micronotes innovative approach to machine-learning creates meaningful dialogue with the target audience to improve engagement metrics.
Micronotes engages nearly one in five digital banking customers per month through discovery dialogue to validate predicted financial services needs.
Act & Learn
Micronotes connects online banking customers to digital resources and humans for fulfillment — whichever the user requests — and automatically learns from the interaction.
Financial Institutions can’t learn about unmet customer/member needs if they can’t engage them in dialogue. 19% of our clients’ mobile and online banking users take at least one interview in a typical 90-day period.
We are obsessed with asking digital banking users smart questions to convert analytics into a real understanding of individual customer needs. 25% of personalized offers are accepted following a dialogue in mobile and online banking in a typical 90-day period.
Our clients leverage Micronotes’ machine learning to process the huge volume of bank-held, third-party, and customer/member response data to automatically improve targeting accuracy. Micronotes automatically processes 100% of these data into training data to machine-learn who to connect with next, about what. Our clients also use these downloadable propensity scores to run smarter, more effective email and direct mail campaigns.