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Home Community Banking From Brick-and-Mortar to Digital: Balancing the Banking Equation
Community BankingGenZOnline Banking

From Brick-and-Mortar to Digital: Balancing the Banking Equation

Devon Kinkead September 8, 2023 0 Comments
Two Rock zen pyramids of colorful pebbles on a beach on the background of the sea.

By Xav Harrigin

The banking industry is undergoing a digital metamorphosis, with Generation Z (Gen Z) leading the charge. Data from Morgan Stanley Research and AlphaWise reveals a growing trend: a significant portion of young smartphone users are already onboard with mobile banking. Insider Intelligence’s projections further emphasize this, predicting a surge in Gen Z mobile banking users by 2023. However, Experian’s insights suggest there’s room for improvement, especially in the onboarding process. As Gen Z’s digital preferences evolve, community banks face the pivotal task of merging their time-honored values with the digital banking demands of today.

The Era of Digital Dominance 

The shift towards digital banking is clear and undeniable. Forbes Advisor’s recent data showcases the majority of U.S. adults now prefer banking via digital platforms, a stark contrast to those still favoring in-person banking. Deloitte’s survey provides a deeper dive, highlighting the digital expectations across generations, especially Gen Z. McKinsey’s findings align, spotlighting the growing demand for top-tier digital services. For community banks, this digital era is both a challenge and an opportunity. Staying at the forefront requires not just acknowledgment but active adaptation to these evolving preferences.

Merging Old-world Charm with New-age Tech

As the banking landscape evolves, there’s a clear trend: traditional bank branches are on the decline, as highlighted by Bankrate. This shift suggests a move towards a more digital-centric model. However, the heart of banking isn’t solely in technology. McKinsey emphasizes the importance of integrating modern tech without losing sight of foundational values. Deloitte’s findings resonate with this, pointing to the need for a balance between the efficiency of digital platforms and the personal touch that has long defined good banking. In essence, the future of banking will be about blending the best of both worlds: leveraging the convenience of digital advancements while preserving the trust and relationship-driven approach of traditional banking.

A Win-Win Digital Transition 

The digital transformation in banking is more than just a trend; it’s a game-changer for both banks and their customers. G2’s insights emphasize the enduring nature of this transition. KPMG showcases the myriad advantages of digital tools in banking, from capital decisions to enhanced customer experiences. Forbes delves deeper, highlighting the holistic transformation in banking processes. A case in point from Deloitte: Bank of America’s shift towards mobile deposits, is attributed to their robust digital investments. For community banks, this digital era is a golden opportunity, promising mutual growth and benefits.

Conclusion

The banking sector is at the dawn of a digital era, steered by Gen Z’s tech-savviness and the broader shift towards online platforms. This transformation is foundational, reshaping banking interactions from the ground up. Community banks stand at a crossroads, tasked with integrating digital advancements while preserving their core ethos. The essence of personal touch and community trust remains invaluable. In this digital epoch, community banks are poised to redefine banking, ensuring they’re ready for both today’s demands and future challenges.

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Unlocking Deposit Retention: Micronotes' Exceptional Deposits™ SolutionPrevUnlocking Deposit Retention: Micronotes' Exceptional Deposits™ SolutionAugust 25, 2023
Digital, Sustainable, Local: Why Gen Z is Banking with Community InstitutionsSeptember 8, 2023Digital, Sustainable, Local: Why Gen Z is Banking with Community InstitutionsNext

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