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Blog

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Community BankingDigital EngagementNet Promoter Score

How Micronotes Transformed Customer Communication at FNB Community Bank

By Devon Kinkead Effective communication with customers is vital for any financial institution, where trust and timely information are key. FNB Community Bank faced a unique challenge: despite knowing that their...

Devon Kinkead August 26, 2024
230
Community BankingCustomer RetentionDigital EngagementOnline Banking

“How am I gonna reach these individuals?” A Conversation with Alicia Wade on Micronotes

By Devon Kinkead In a recent interview with Alicia Wade, former President & COO of Valliance Bank and current EVP/COO of Sovereign Bank, we explored her experience with Micronotes and how it has significantly...

Devon Kinkead August 21, 2024
213
Community BankingCustomer RetentionPersonalization

How Micronotes Helped The Savings Bank Reach Their Digital-First Customers

By Devon Kinkead In a recent interview with Ally Houghton and Karen Bendetti from The Savings Bank, we delved into the challenges they faced in reaching their online customers and how Micronotes helped solve the...

Devon Kinkead August 17, 2024
196
Community BankingCommunity Financial InstitutionsCustomer Retention

Educating Customers Through Conversations at First Nebraska Bank

By Devon Kinkead In a recent conversation with Collin Daily, Vice President and Operations Systems Manager at First Nebraska Bank, it became evident just how powerful Micronotes is in solving real-world marketing...

Devon Kinkead August 12, 2024
213
Net Promoter ScoreNPS

Conversations That Build Relationships at Cornhusker Bank

By Devon Kinkead Financial institutions face the ongoing challenge of maintaining meaningful relationships with their customers, especially those who primarily interact online. Traditional methods of engagement often...

Devon Kinkead August 12, 2024
211
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Prescreen MarketingROI

68%: Hidden Returns of Automated Prescreen Marketing

By Devon Kinkead Vertically-integrated automated prescreen marketing systems are finding their way into community banking with obvious, and not so obvious returns. A review of 20 campaigns Micronotes’ customers...

Devon Kinkead August 6, 2024
173
Excited young woman in new house
Community BankingCommunity Financial InstitutionsConsumer Loan BusinessGenZMarketing Automation

Dream Unlocked: How Community Financial Institutions Can Help Millennials Buy Their First Home

By Xav Harrigin-Ramoutar In an era where memes often echo the financial insecurities of millennials, the dream of owning a home seems just that—a dream. Despite steady jobs and substantial salaries, many millennials...

Devon Kinkead July 26, 2024
163
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