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By Devon Kinkead As Ron Shevlin of Cornerstone Advisors likes to say, checking accounts have become “paycheck motels” – that is, temporary places for people’s money to stay before it moves on to bigger and better places....

Nearly every financial institution has “deepening customer/member relationships” high on the customer relationship management priority list but, with most FIs hovering around two products per customer, not all...

Digital reviews like the ones on Google have the power to create or destroy customer relationships. As all banking providers become online banking providers, it’s crucial to have your digital banking system working...

It’s time for retail banks and credit unions to apply “teaser rate” thinking to refinance more customer/member loans held elsewhere in a manner fully consistent with Fair Lending Laws. Offering...

Unfortunately, a traditional prescreen marketing campaign’s cost, complexity, compliance, and labor requirements can be daunting, particularly for community financial institutions. As a result, these financial...

It’s a race to the finish for consumer loan business and debt refinancing. Fintech and alternative lenders are targeting bank and credit union customers for their loan business. Traditional lenders are now fighting...

There are almost as many different ways for a financial institution to use artificial intelligence machine learning to connect with their digital users as there are banks and credit unions in the United States. When it...