Blog

By Devon Kinkead MIT Sloan Management Review’s recent compilation of “10 Urgent AI Takeaways for Leaders” offers valuable strategic guidance for executives navigating the AI transformation. I, as an...

By Devon Kinkead Generative AI can now push deposit-pricing recommendations to decision-makers in hours instead of weeks. That speed wins deposits at a lower cost of funds—if you can turn the model’s output into...

By Devon Kinkead The latest credit union performance data paints a picture of an industry in transition. While the first quarter of 2025 showed members building savings and managing debt more responsibly, it also...

— as you migrate to Fiserv® Create & Configure Digital By Devon Kinkead Community Financial Institutions Upgrade Digital You’re a community-minded bank or credit union that’s just moved, or is moving, to...

By Devon Kinkead The credit union industry faces a paradox in 2025: record-high home equity meets frozen mortgage markets, rising consumer debt collides with tightening credit standards, and members need financial...

By Devon Kinkead A decade-long study at a $10 billion financial institution reveals game-changing engagement rates that challenge everything we thought we knew about digital banking marketing. Executive Summary...

By Devon Kinkead In today’s rapidly evolving credit marketing landscape, financial institutions face mounting challenges: rising direct mail costs (up 33.4% for USPS marketing mail), increasing demand for...